Customer service has become digital

The internet has fundamentally changed customer service. Failure to provide customer service can have a huge impact on the reputation of your business. Besides that, online communities and cloud technology …

Who is your best customer?

Your best customer is one who is always pointing out your weak points and your flaws and still trusts that you can solve their problems. The importance of this type …

What makes up the Help Desk?

The parts that are in the scope of this service are: • Educate users on standard operating procedures and best practices for use of the features available in the tool; …