Customer 3.0
Technological developments takes on many changes in social behavior and these changes are happening rapidly. But those who deal with the public must be prepared to understand the changes and …
5 tips to optimize results
1. Delete all messages that contain routing to operators, voice mail, fax and bad audio, in addition to filtering busy signals, failed calls and calls that do not meet. Thus, …
Customer service has become digital
The internet has fundamentally changed customer service. Failure to provide customer service can have a huge impact on the reputation of your business. Besides that, online communities and cloud technology …
Can Tablet Apps Help Improve the Help Desk?
In large organizations, contacting the help desk for assistance for new services is rarely a pleasant experience. Would applications for tablets be a way to solve this problem? Only if …
Send or don’t send emails to customers?
It’s more than proven that filling up inboxes with spam emails is not the best way to obtain or maintain engagement with the brand / company. But this practice can …
Customer is King!
See the infographic below, because the clients reign!
Satisfaction Surveys| Why users do not respond?
Satisfaction Questionnaire | Why users do not respond? We all know, no matter what line of work we are in, how valuable the feedbacks from customers are regarding our products …
What are the most common problems with desktops?
What are the most common problems of desktops? 1. The computer starts normally, but nothing appears on the screen. 2. The computer does not work, neither monitor nor CPU. 3. …