No robots at the customer service!

In the customer service it is important not only to thank you, but it is much more important to talk as a person. Albert Mehrabian published two theses in 1967 …

3 useful tips for your help desk

Make an analysis of performance process:   Think about the efficiency of the processes, find out if you are not wasting any time going back to fix a problem. For …

The Future of the help desk

Due to the rapid development and expansion of technology, the help desk is also evolving. Since external customer departments to internal drives IT help desk has gone through some big …

Attitude is essential to your help desk

Providing exceptional customer service involves a lot of factors. Beyond some are more important than others, you may find strong arguments to justify why none is more important than this. …

3 Tips for success in your help desk

Map your processes Before shopping, organizations must develop procedures for managing incidents, change requests, problems and create flowcharts. “In this way you what to do, who does everything and how …

Be nice at the phone

What do you mean by effective care? What do you do to achieve this goal? First, it is important to take note and know how to do the necessary steps …

Milldesk will be at Gartner ITxpo Symposium 2014

Milldesk Help Desk Software will be at Gartner ITxpo Symposium 2014 in Orlando, USA like last year. Make a trial, test our software in your environment. http://www.gartner.com/technology/symposium/orlando/exhibitor-directory.jsp Gartner Symposium/ITxpo is the world’s most …