A good professional constantly grows in experience and learning, so the MBA’s, specializations, certifications, courses, seminars, and workshops are important, although all these are distinct. But a successful project manager …
Technological developments takes on many changes in social behavior and these changes are happening rapidly. But those who deal with the public must be prepared to understand the changes and …
In large organizations, contacting the help desk for assistance for new services is rarely a pleasant experience. Would applications for tablets be a way to solve this problem? Only if …
It’s more than proven that filling up inboxes with spam emails is not the best way to obtain or maintain engagement with the brand / company. But this practice can …
The parts that are in the scope of this service are: • Educate users on standard operating procedures and best practices for use of the features available in the tool; …
1) Preparation Distribute documents in advance, online or offline, to everyone who will be attending the meeting to analyze the results. 2) Presentation In presenting don’t narrate or read what …
Until now IT was used to maintain the standardization of hardware, operating systems and programming languages to reduce the maintenance cost, ease of hiring professionals, greater control over the documentation, …
In the current IT environment, your help desk staff must take on more responsibility than ever. Here are some ways they can meet the new challenges and expand its reach. …
Providing support with excellence can differentiate you from the competition. With that in mind, you need to assemble a team of customer support with genuine and essential skills to solve …
Interactively, twitter can be used as a tool of a service provider and his team of tech support. Let’s set a nice scenario of how Twitter can help your team …
