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ITIL compliant

ITIL compliant

Best practices that provide greater productivity and better results.

Totally Web based

Totally Web based

Secure access and no barriers for customers and employees.

Effective management

Effective management

Control and organization that guarantees quality service from start to finish.

Functional SLA

Functional SLA

For those who want to meet the expectations of the most deman-ding organizations.

 

Lastest from the Blog

15Apr

Evaluate customer satisfaction surveys

  A lot of time and resources are invested in developing satisfaction surveys , determining the...
 
26Mar

11 Ways to cut costs without sacrificing customer service of your help desk

Rethinking the services provided in the Help Desk area is the first step to reduce costs while still...
 
07Mar

Big Data and Professional preparation

Big Data is a fairly new term that has become popular to describe the growth , availability and use ...
 
26Feb

Formal or colloquial language in help and service desk?

Pretty much standard in attendance Help and Service desk, formal language is used both by analysts t...
 

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About Milldesk

Milldesk, designed to enhance the performance of your help desk or service desk team and ease the work of its managers, in ITIL´s best practices.

  • Incidents
  • Problems
  • Contracts
  • Changes
  • Settings
  • Asset management
 

Fully web based, safe and extremely user-friendly with no investment in infrastructure. Milldesk is hosted in our datacenters.

Costumers´ Experience

Today Milldesk has a differential and also a tool with greater transparency to our customers, we improved our service levels and now have greater control over service quality. The level of satisfaction, especially with the customer service is greater and more effective, was undoubtedly one of the best investments of our company in 2011.

Bruno Carlos Silva, CEO at BC2C Technologia
 
 
Milldesk - Help desk Software
This is a Setrion Software solution.