The Milldesk Help Desk system is a tool that explores the concepts of usability to ensure more flexibility and organization for your company. No more wasting time because of incidents and events.
Created to meet the requirements of ITIL, Milldesk help desk software has several management reports to measure your results, besides functional SLA, Catalog of services, mobile access, ticket opening via email, automated hardware and software inventory, import from your users, satisfaction survey and many other features to enhance your management.
Increase customer satisfaction throughout the tickets life cycle, maintaining standards of transparency and excellence. With experience in support of customers from different regions of the country, Milldesk is a totally web-based software for help desk management that surpasses expectations from different customer profiles.
Milldesk is an innovative and ideal tool for companies seeking excellence in the help desk sector. With many features that go far beyond simple ticket registration, Milldesk works according to the best practices outlined by ITIL. The system can be complete and simple at the same time, providing managers, technicians and users a broad overview of how the structure of IT companies works.
Milldesk provides a very good experience for users, technicians and administrators, with a simple interface at the same time adherent to ITIL. With wide variety of management reports and a customized dashboard, it facilitates the management of results from the Service Desk. Milldesk is an excellent tool to support the implementation of an effective Service Desk.
Milldesk today is a differential, and also a tool with greater transparency for our customers, we improved service levels, and we have greater control of quality of the services applied. The level of satisfaction, especially with post transactions, is greater and more effective. It was undoubtedly one of the best investments of our company in 2011.