How does the service catalog help the help desk?
The IT services catalog is an important tool to help reduce the number of unnecessary help desk tickets. This document helps to document and manage all the services that the …
It’s service desk only for IT?
It has been a while since the service desk assignments stopped being just answering open tickets. With the advancement of technology and the transformations in the way the customers and …
Why should you choose a Help Desk?
Despite the excellent options currently available in help desk software, there are still companies that use spreadsheets to control tickets and services. Unbelievable right?! Oops!! Is your company one of …
6 tips to improve retail sales with customer service.
The era of technology has brought great strides and changes in all sectors of the economy, especially in retail. The online sales format is considered by some to be the …
The importance of a Help Desk for retail.
You already know how important is to preserve the satisfaction of a customer, and this satisfaction without any doubt goes through the service. When a customer buys something on your …
Tips to become the best support professional of your company!
It has been a long time since customer service has ceased to be a secondary area, aimed only at satisfying doubts or “putting out fires” in the relationship between client …
How about improving your company’s IT staff relationship with your internal users?
The service to the internal users is the business card of the IT area, especially for the high ranking of the company. And if this service is not satisfactory, contributing …
A look at the neighbor’s grass: What can Zappos teach about customer service for your company?
The American online store Zappos sells shoes and clothing over the internet. It was bought by Amazon 1.2 billion dollars, it is one of the great cases about customer service, …
10 skills that can help you as an IT manager
Your expertise and technology credentials can make you strong in an IT manager position. Learn how certain non-technical attributes can help you stand out. The 10 features listed below extend …
How your company deals with criticism?
Customer reviews can be a great benefit to the company and you need to know how to use them. Organizations face many challenges in their day to day, many of …