How does the service catalog help the help desk?
The IT services catalog is an important tool to help reduce the number of unnecessary help desk tickets. This document helps to document and manage all the services that the …
Tips to become the best support professional of your company!
It has been a long time since customer service has ceased to be a secondary area, aimed only at satisfying doubts or “putting out fires” in the relationship between client …
How about improving your company’s IT staff relationship with your internal users?
The service to the internal users is the business card of the IT area, especially for the high ranking of the company. And if this service is not satisfactory, contributing …
A look at the neighbor’s grass: What can Zappos teach about customer service for your company?
The American online store Zappos sells shoes and clothing over the internet. It was bought by Amazon 1.2 billion dollars, it is one of the great cases about customer service, …
10 skills that can help you as an IT manager
Your expertise and technology credentials can make you strong in an IT manager position. Learn how certain non-technical attributes can help you stand out. The 10 features listed below extend …
The old clash competence versus experience. A reflection!
At the time of hiring always comes to the fore those old issues and headaches, as it is essential to maintain the good performance of the company. We know that …
How your company deals with criticism?
Customer reviews can be a great benefit to the company and you need to know how to use them. Organizations face many challenges in their day to day, many of …
Some strategies for dealing with difficult people involved in an IT project.
Believe me, if you manager of an IT project has not yet had the luck (or misfortune) to cross with someone hard to deal with on a project, do not …
Don’t do this: Some of the most common bad practices in Project management.
No matter how much experience you have, when it comes to projects you will often make a mistake, that’s a fact. In this chat we want to address some bad …
What are the key performance indicators that every call center manager need to know?
Managing a call center requires skill and a good knowledge of the area metrics. But after all, which even are the key performance indicators (KPIs) that any manager must know, …