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Categoria: Blog

Blog / knowledge / Language / Support

Why it’s worth having bilingual or multilingual customer support?

Negotiating with foreign customers is no longer an exclusivity of medium and large companies. The internet has virtually eliminated barriers; Even now in Brazil, it is possible to buy products …

Blog / Career / knowledge / Productivity / Satisfaction

The old clash competence versus experience. A reflection!

At the time of hiring always comes to the fore those old issues and headaches, as it is essential to maintain the good performance of the company. We know that …

Blog / Help Desk / knowledge

Who are you in IT management: TeamCap ou TeamIronMan?

If you are a fan of the film and comic book world, certainly eagerly awaited the premiere of Captain America: Civil War and should know all about the comics Civil …

Blog / How to / Productivity / Satisfaction

How your company deals with criticism?

Customer reviews can be a great benefit to the company and you need to know how to use them. Organizations face many challenges in their day to day, many of …

Blog / Help Desk / How to / Satisfaction

Four tips to improve the management of people in IT.

Manage talent, people, is not the easiest of tasks, especially in the case of IT; people management is an area that we should not overlook, whatever the size of the …

Blog / Help Desk / How to / knowledge / Productivity

Some strategies for dealing with difficult people involved in an IT project.

Believe me, if you manager of an IT project has not yet had the luck (or misfortune) to cross with someone hard to deal with on a project, do not …

Blog / How to / knowledge / Productivity

Don’t do this: Some of the most common bad practices in Project management.

No matter how much experience you have, when it comes to projects you will often make a mistake, that’s a fact. In this chat we want to address some bad …

Blog / knowledge / Satisfaction / Software

Stop making your customers and users waste time!

We begin this chat with an inconvenient truth, but real: a lengthy service with a high waiting time and badly done can cause irreversible damage to the company’s image.Stop making …

Blog

What are the main characteristics of good support professionals?

According to some psychological studies, there are certain attitudes, qualities and common psychological factors to customer service professionals good at what they do. And in that chat we talk about …

Blog / Career / Help Desk / Satisfaction / Software

Don’t make mistakes on your support center!

You do not need large research to know that with the advancement of technology and customer profile change, organizations need to seek innovations constantly. On the one hand the need …

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