3 Useful tips to improve the presentation of the results of your Help Desk or Service Desk

1) Preparation
Distribute handouts in advance, either online or offline, to all who attend the meeting to discuss the results.

2) Presentation
The presentation does not expose online only what is written in the operative, the information displayed on the spreadsheets is complementary to analysis. The demonstration of such information must be based on the knowledge you share about the results.

3) Information and Knowledge

Place the details on the operation table service in a way that is easy to understand for the customer. Make sure the information makes sense not only because you understand the data, but because you have confirmed the problem and the results presented.