1. Have a professional dedicated to monitoring:
The monitoring needs to be done by those who understand and know what to do to fix the problem and avoid losses. Or if you have a dedicated and experienced team or hire service of a specialized company.
2. Learn which KPIs are most important to the business:
Work calmly. There is no need to monitor all the outsets at the same time. Start by identifying what is most important to the company’s business, and thus, the alignment of IT to the business happens naturally. After dominating the first situation, it is easier to increase the actions and the items monitored. Seek to know which are the biggest pains of the company, start it, and treat it. Then identify what follows on.
3. Choose the tool after defining the processes:
Tool + Knowledge = solution.
The tool alone does not solve all problems. So to do well, you have to know where to use it, even though it is one of the best tools available on the market. Make it be managed well, for it defines who will analyze the reports and what will be done when a warning signal sounds.
The process of IT management is continuous and never ends. Technology is always changing, and there are always new pains that must be addressed. Do not put a team on the field without a tactic: Data analysis should be done by dedicated managers, and not without professional and shared experience.
There is no use in having a more expensive tool, if no one knows how to configure it, or if it lacks the necessary flexibility for the company. It is essential to evaluate all this before purchase.
4. Learn about your TCO (Total Cost of Ownership) and ROI:
Head count (human resources) usually makes up the largest expense of such a project. If the company has already set the ideal tool, must also have appropriate professional to handle it.
ROI: knowing the value of the damage in time for a fall or crash is the primary means of obtaining the return on investment made by the staff and tools.
5. Appreciate the work of IT: Do the “personal marketing” of IT and always disclose positive data related to day-to-day based on statistics.
Providing dashboards / control panels with data system availability or the internet, for example, for the user, decreases the number of requests
There is a lack of minimum indicators that measure the performance of IT devices and items. Currently the technology makes it possible to send alerts by phone, email or otherwise make available via the company intranet access, for example.