2016 a year to keep customers!
If your company has not yet created strategies for customer loyalty, this is the year to create a relationship strategy and loyalty, so this article will show some awesome tactics …
What are the key performance indicators that every call center manager need to know?
Managing a call center requires skill and a good knowledge of the area metrics. But after all, which even are the key performance indicators (KPIs) that any manager must know, …
Keys to get all the potential of teamwork.
The team concept originates from sports, however, the corporate world knew incorporate very well this concept in the mid-twentieth century, when different authors star to recognize the importance of teams …
Who is your best client or customer?
Your best customer is the one who is always their weak points and its flaws and still trust you to solve his problems. The importance of this kind of feedback …
What is the importance of having a knowledge base in IT
Knowledge base is where you store all relevant information about your work done in your company, so you can access it later. But how to create an effective knowledge base …
Why Support Services to the customer is so important to online shoppers?
Most people think of online shopping as a way to cut costs. But rarely consider the costs that shopping online adds to their operation. The physical distance between buyer and …
The IT Indicators
Not taking measurements and indicators not only postpones problems, but gives us a false sense of what is happening. We have four reasons to monitor and measure what is done …
Customer service has become digital
The internet has fundamentally changed customer service. Failure to provide customer service can have a huge impact on the reputation of your business. Besides that, online communities and cloud technology …
Customer is King!
See the infographic below, because the clients reign!