What are the most usual problems of desktops?

1) The computer starts normally, but nothing appears on the screen.

2) The computer doesn’t seems to work, neither the monitor or the CPU.

3) When connected to the screen appears unreadable.

4) Error messages when starting.

5) The Apps don’t install, do not run or freezes your computer when they are accessed.

6) Printers, monitors, scanners, graphic cards, sound cards or additional are not working properly.

7) The computer freeze suddenly.

8) Equipment are not being recognized by your computer, before, during or after installation.

9 ) Error of password

10) Doesn’t connect on the internet.

How the tools of service desk can help you?

1) Centralized help desk console: Allows you to easily see all the problems and categorize them.

2) Management of Tickets: Automatic monitoring, categorization, prioritization and grouping of common problems quick and easy.

3) History Workflow: establishes multiple queues and processes to manage the flow of incidents and best practices to solve them.

4) Notifications: for your costumer has the visibility of the progress of the problem resolution