What is the Help Desk service ?

Among the activities that are part of the scope of this service include:

Guide users on standard operating procedures and best practices for using the features available in the tool;
Remotade solutions to deploy on servers and client workstations;
Provide channels of communication with the team of analysts, Service Desk 24 hours;
Providing information to the customer through the tool about the progress of incidents and perform sorting of completed;
Provide customer support problem diagnosis and corrective allocation solutions , with a comprehensive view of the performance of the tool;
Provide information on the features and required minimum hardware through standard documentation to justify any purchases of servers , workstations and peripherals, by customers;
Send any requests for analysis of product improvements made ​​by customers.