Milldesk is a help desk and service desk software, ITIL® certified by PeopleCert, that centralizes tickets, automates SLAs and frees your team from repetitive, process-less work. All in one place.
If any scenario on the left looks familiar, Milldesk was built for you. A help desk system with no frills and no six-month training program.
Features designed by people who have lived support for more than two decades. No complexity, no half-built capabilities.
Design service flows using blocks. Multi-level approvals, conditions and automatic actions, without depending on IT to change a process.
Learn more →Create SLAs by customer, priority or service. Pause automatically on holidays and outside business hours, with alerts before the deadline is missed.
Learn more →Each service with its own SLA, form, owner and approval flow. Requesters find exactly what they need, with automatic charging and routing.
Learn more →A single portal for IT, HR, Finance, Facilities and every other area. Each department with its own flow, on one base with centralized governance.
Learn more →Documented REST API to integrate with ERP, CRM, internal systems and more.
Learn more →Cut repeat tickets with public articles and self-service. Your customers solve it themselves and your team focuses on what matters.
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In 2026, Milldesk v2.0, a service desk software, earned the ITIL® Accredited Tool Vendor certification issued by PeopleCert, the international organization responsible for the ITIL framework. For your team, that means a tool that follows, in practice, the global standard for IT service management.
More than two decades building service software for companies. When we started, the help desk concept was still taking its first steps. Today, over 1,000 companies trust Milldesk to run their daily support.
"Milldesk revolutionized the way we deliver support. It made managing more than 40,000 tickets, coming from every region of the country, far simpler and more productive. It put us on equal footing with our units in Europe."
"Milldesk unified ticket creation across every department, speeding up service. The whole team gained productivity."
"We moved from an outdated open source tool to a solution that is easy to manage and always up to date. We already run it across several departments through our Shared Services Center."
"Versatile. We use it in IT, After-Sales and Facilities. More organization, transparency and better internal service."
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I want to try Milldesk free →Help desk is reactive: it solves the requester's incident here and now, like a user without access, a printer down, an email that never arrives. Service desk is broader: it covers incident, problem, change and configuration management plus a service catalog, following ITIL practices.
Milldesk covers both scenarios on the same platform. You start simple and grow into full ITSM without switching tools.
Yes, and that is one of its main strengths. Many customers run Milldesk in After-Sales, Facilities, HR, Customer Relations, Maintenance, Accounting and Sales, on top of IT. Each department has its own workflow, forms, SLAs and custom fields, but everything lives on a single base with centralized governance.
This is the typical scenario for organizations implementing a Shared Services Center: a single service portal that consolidates demand from multiple back-office areas, with metrics, SLAs and process standardization across the company.
More than 1,000 companies have already stopped firefighting. Are you next?
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