Latest articles
How to create an efficient IT services catalog for your company?
It is common in everyday life of IT departments, the arrival of many tickets and requests from other sectors and external customers – and many of these calls do not fit the solutions proposed by the help desk. Thus, the creation of a service catalog of a IT support is essential to maintain a well-functioning […]
How does the service catalog help the help desk?
The IT services catalog is an important tool to help reduce the number of unnecessary help desk tickets. This document helps to document and manage all the services that the IT area is committed to deliver. The importance of the service catalog is given by charting the role that the help desk will play in […]
It’s service desk only for IT?
It has been a while since the service desk assignments stopped being just answering open tickets. With the advancement of technology and the transformations in the way the customers and brands relate, the service team has even more important responsibilities. Of course, the team has developed strategies and procedures for delivering an efficient and effective […]
Why should you choose a Help Desk?
Despite the excellent options currently available in help desk software, there are still companies that use spreadsheets to control tickets and services. Unbelievable right?! Oops!! Is your company one of those that use spreadsheets? So, you´re in the right place because we´re going to present a comparative to answer a very important question:why should you […]
6 tips to improve retail sales with customer service.
The era of technology has brought great strides and changes in all sectors of the economy, especially in retail. The online sales format is considered by some to be the big retail villain without noticing that consumer behavior itself has changed with technology and new ways of ensuring customer satisfaction have become important in the […]
The importance of a Help Desk for retail.
You already know how important is to preserve the satisfaction of a customer, and this satisfaction without any doubt goes through the service. When a customer buys something on your shop – whether on a virtual store or a physical store they expect that all the problems they face after the purchase are resolved quickly […]
Simple and Powerful Tips for a Structured Service Desk!
Service Desk is an increasingly valued service for organizations and serves to centralize a company’s needs in one place by logging in and out of support and maintenance requests to gain greater control over what has been done. Unlike the Help Desk, that is to say, it solves more frequent problems, the Service Desk is […]
Tips to become the best support professional of your company!
It has been a long time since customer service has ceased to be a secondary area, aimed only at satisfying doubts or “putting out fires” in the relationship between client and company. Advances in consumer legislation, globalization, high competition and technological advancement have brought with it not only an awareness of customer power but also […]
How about improving your company’s IT staff relationship with your internal users?
The service to the internal users is the business card of the IT area, especially for the high ranking of the company. And if this service is not satisfactory, contributing negatively to an image of the IT department within the company itself. Many companies put young professionals to serve the internal users, in some cases […]
A look at the neighbor’s grass: What can Zappos teach about customer service for your company?
The American online store Zappos sells shoes and clothing over the internet. It was bought by Amazon 1.2 billion dollars, it is one of the great cases about customer service, worth knowing. And today the company is not only impressed by its customer service but also by its curious management model, the so-called holocracy: a […]