Latest articles
How does the service catalog help the help desk?
The IT services catalog is an important tool to help reduce the number of unnecessary help desk tickets. This document helps to document and manage all the services that the IT area is committed to deliver. The importance of the service catalog is given by charting the role that the help desk will play in […]
It’s service desk only for IT?
It has been a while since the service desk assignments stopped being just answering open tickets. With the advancement of technology and the transformations in the way the customers and brands relate, the service team has even more important responsibilities. Of course, the team has developed strategies and procedures for delivering an efficient and effective […]
Why should you choose a Help Desk?
Despite the excellent options currently available in help desk software, there are still companies that use spreadsheets to control tickets and services. Unbelievable right?! Oops!! Is your company one of those that use spreadsheets? So, you´re in the right place because we´re going to present a comparative to answer a very important question:why should you […]
6 tips to improve retail sales with customer service.
The era of technology has brought great strides and changes in all sectors of the economy, especially in retail. The online sales format is considered by some to be the big retail villain without noticing that consumer behavior itself has changed with technology and new ways of ensuring customer satisfaction have become important in the […]
The importance of a Help Desk for retail.
You already know how important is to preserve the satisfaction of a customer, and this satisfaction without any doubt goes through the service. When a customer buys something on your shop – whether on a virtual store or a physical store they expect that all the problems they face after the purchase are resolved quickly […]
Simple and Powerful Tips for a Structured Service Desk!
Service Desk is an increasingly valued service for organizations and serves to centralize a company’s needs in one place by logging in and out of support and maintenance requests to gain greater control over what has been done. Unlike the Help Desk, that is to say, it solves more frequent problems, the Service Desk is […]
Tips to become the best support professional of your company!
It has been a long time since customer service has ceased to be a secondary area, aimed only at satisfying doubts or “putting out fires” in the relationship between client and company. Advances in consumer legislation, globalization, high competition and technological advancement have brought with it not only an awareness of customer power but also […]
Stop making your customers and users waste time!
We begin this chat with an inconvenient truth, but real: a lengthy service with a high waiting time and badly done can cause irreversible damage to the company’s image.Stop making your customers and users waste time! We begin this chat with an inconvenient truth, but real: a lengthy service with a high waiting time and […]
Don’t make mistakes on your support center!
You do not need large research to know that with the advancement of technology and customer profile change, organizations need to seek innovations constantly. On the one hand the need to provide a difference in the products or services is a must for all companies that aspire to become players in their markets, on the […]
What are the key performance indicators that every call center manager need to know?
Managing a call center requires skill and a good knowledge of the area metrics. But after all, which even are the key performance indicators (KPIs) that any manager must know, even? In a quick list, we can say that these are six basic indicators (at the least). And we’re not talking about complex metrics, but […]