Centralize tickets from e-mail, WhatsApp and the portal in one place. Monitor SLAs in real time, log everything in a trackable history and cut resolution time by up to 40%.
Operations that need more than a spreadsheet but do not want a 6-month enterprise rollout.
Teams serving internal users that need SLAs, a knowledge base and reports to present to leadership.
Companies serving several external customers that need to separate SLAs, contracts and billing per customer.
Anyone still using Excel, e-mail or WhatsApp to track tickets who has lost control of what was handled.
Mature operations that want to grow into a full service desk (incidents, problems, changes) without switching tools later.
Most of our customers have the help desk running within 48 hours. No six-month training, no mandatory consulting.
No mandatory call. In less than 2 minutes your instance is ready to use.
Import users from Active Directory, register categories and SLAs, turn on the e-mail/WhatsApp channel.
Our specialists can follow along until your operation is running and producing metrics.
Features selected for technical support teams. See all 38 features →
E-mail, WhatsApp, portal, Fast Ticket and API. Centralized in a single panel.
Deadlines per category, priority and customer. Automatic alerts before a breach.
Articles integrated into the agent's workflow, suggested from the ticket history.
Productivity per technician, SLA per category, FCR, satisfaction. All ready-made, no BI needed.
Single sign-on through AD/LDAP. Users and groups synchronized automatically.
Integrate with any ERP, CRM or legacy system. Documentation at apidocv1.milldesk.com.
Milldesk revolutionized the way we deliver support. It made managing more than 40,000 tickets, coming from every region of the country, far simpler and more productive. It put us on equal footing with our units in Europe.
A help desk is reactive: it solves the requester's incident here and now (a user without access, a printer down, an e-mail that never arrives).
A service desk is broader: it covers incident, problem, change and configuration management (CMDB) and the service catalog, following ITIL practices. Milldesk covers both scenarios on the same platform: you start simple and grow into full ITSM without switching tools.
Try Milldesk free for 7 days. No fine print. Free migration from your current system.