Full management of incidents, problems, changes and assets on a single platform certified ITIL Accredited Tool Vendor by PeopleCert. Audit-ready, without six months of training.
Mature operations that treat ITIL as practice, not buzzword — and need to evidence process and measure impact.
Teams that already have defined processes and need a tool that sustains the operation with governance.
ISO 20000, SOX and other certifications that require traceability of incidents, changes and problems.
A Shared Services Center serving IT, HR, Facilities, Procurement and Finance with distinct flows and centralized governance.
Operations that want to swap an enterprise tool for full ITIL, with support in English.
Most service desk customers migrate within 30 days with dedicated Customer Success support.
A specialist maps your current processes (incidents, changes, problems) and designs the ideal setup in Milldesk.
Import of open tickets, CMDB and users from AD/LDAP.
Dashboards set up with SLA, FCR, MTTR and successful change rate, ready to present to leadership.
Features selected for your operation. See all 38 features →
Logging, classification, escalation and resolution. SLA by urgency and impact, following ITIL.
Investigate root cause, link incidents to the same problem and document the workaround.
Visual approval flow for standard, normal and emergency changes. Linking to incidents.
Service Configuration Management with relationships between assets, contracts and tickets.
Structure the service portfolio offered by the Shared Services Center with specific forms and SLAs.
IT, HR, Facilities and Procurement share the same tool, with separate flows and permissions.
We moved from an obsolete open source tool to a solution that is easy to manage and always up to date. We already run it across several departments through the Shared Services Center.
A service desk is the single point of contact (SPOC) between users and IT, going beyond the reactive support of a help desk.
It covers every ITIL practice: incident, problem, change and configuration management (CMDB) and the service catalog. A help desk solves the problem that just appeared; a service desk makes sure the whole operation is governed by process.
Try Milldesk free for 7 days. ITIL Accredited, with Customer Success following the migration.