Opening, triage, assignment and resolution of tickets in one place. With an organized queue, monitored SLAs and a full history, so you never lose a request along the way.
Operations that outgrew the spreadsheet and the inbox, and need to organize who does what across any area.
Small and mid-sized companies that need to structure support without investing in an enterprise tool.
Companies that need to organize requests from IT, HR, After-Sales, Facilities and Marketing in a single system.
Teams still tracking tickets in a spreadsheet, e-mail or WhatsApp that have lost sight of what is in progress.
Coordinators and managers who need to measure productivity, spot bottlenecks and prove results to leadership.
Simple operations are up and running within 48 hours. No long training, no mandatory consulting.
No mandatory call. In less than 2 minutes your instance is ready.
Register ticket types, priorities and SLAs. Import users from AD or add them manually.
Receive tickets by e-mail, WhatsApp, portal or API. Everything shows up in the queue and on the dashboard.
Features selected for your operation. See all 38 features →
See every ticket in one place, sorted by SLA, status and priority. Quick filters by department and agent.
E-mail, WhatsApp, portal, Fast Ticket and API. All centralized in the same inbox.
Automatic categorization rules by keyword, sender or requester domain.
Different deadlines per type, priority and customer. Automatic alerts before a breach.
Group tickets tied to the same incident. Resolve once and every child ticket updates.
Volume per category, average time per agent, satisfaction, SLA. All without needing BI.
Versatile. We use it in IT, After-Sales and Facilities. More organization, transparency and better internal support.
Try Milldesk free for 7 days. Replace the spreadsheet with a professional system, with an organized queue and monitored SLAs.