Receive messages from WhatsApp, e-mail and the requester portal in the agent's panel. Your team replies in one place, with the customer's full history.
Teams that can no longer split support by channel — the customer writes wherever they want, and whoever answers needs to see everything.
Teams serving external customers across several channels (WhatsApp, e-mail, website) that need to centralize replies.
Manufacturers, retailers and e-commerce businesses handling orders, warranties, returns and complaints.
B2B/SaaS operations that need continuity in the customer relationship across channels.
Anyone using WhatsApp on a personal phone and losing messages, context and service metrics.
Within 24 hours your channels are connected and your team is working with history, automation and real metrics.
WhatsApp, e-mail inboxes, portal and chat connected in a single panel — in a few clicks.
Set up reply templates, simple automations and ticket categories.
Dashboard of response time and productivity per agent. Automatic satisfaction survey once the ticket is closed.
Features selected for your operation. See all 38 features →
E-mail, WhatsApp, chat and the requester portal in the agent's panel. Assign, forward and reply in one place.
The customer's entire history in one place, whatever channel they came in through.
Standardized replies, automatic triggers and routing by category. Without losing the human tone.
Automated satisfaction survey and reports broken down by channel, agent and request type.
Milldesk unified ticket opening for every department, speeding up our work. The whole team gained productivity.
Try Milldesk free for 7 days. WhatsApp, e-mail and portal in a single panel, with no setup cost.