For small and growing teams that want to organize requests without ITIL training. Quick setup, straightforward interface, no pointless required fields.
Small teams and growing operations that need to structure requests, without the weight of an enterprise tool.
Companies with up to 30 agents that need to professionalize support without a team dedicated to configuring the tool.
Teams receiving internal requests from several areas (finance, legal, design) that need to show progress.
Independent service providers who want to look professional to clients without investing in an enterprise tool.
Teams that do not need change, problem or CMDB management and just want to organize the request → resolution flow.
No long training, no mandatory certification, no expensive consultant. A simple system for teams that want to start right away.
Sign-up in 2 minutes. No contract, no mandatory call.
Add your team, create 3-4 categories and set basic SLAs. Done. You can make it more robust later.
Open your first tickets right away. Use e-mail, the portal or Fast Ticket. Grow gradually if you want.
Features selected for your operation. See all 38 features →
E-mail, portal, Fast Ticket or API. No long forms, no required fields without a reason.
Deadlines by priority. No ITIL impact/urgency matrix needed. Direct and functional.
Document recurring solutions and cut response time with self-service.
Every ticket has a clean timeline: who did what, when and with which note. No cluttered screen.
Volume, average time, satisfaction, top categories. No data scientist required.
Started simple? When you need ITIL, workflow or CMDB, turn the modules on without switching tools.
Milldesk revolutionized the way we deliver support. It made managing more than 40,000 tickets, coming from every region of the country, far simpler and more productive.
Try Milldesk free for 7 days. Setup in minutes, no mandatory ITIL, just what your team needs.