Latest articles
How does the service catalog help the help desk?
The IT services catalog is an important tool to help reduce the number of unnecessary help desk tickets. This document helps to document and manage all the services that the IT area is committed to deliver. The importance of the service catalog is given by charting the role that the help desk will play in […]
It’s service desk only for IT?
It has been a while since the service desk assignments stopped being just answering open tickets. With the advancement of technology and the transformations in the way the customers and brands relate, the service team has even more important responsibilities. Of course, the team has developed strategies and procedures for delivering an efficient and effective […]
Why should you choose a Help Desk?
Despite the excellent options currently available in help desk software, there are still companies that use spreadsheets to control tickets and services. Unbelievable right?! Oops!! Is your company one of those that use spreadsheets? So, you´re in the right place because we´re going to present a comparative to answer a very important question:why should you […]
6 tips to improve retail sales with customer service.
The era of technology has brought great strides and changes in all sectors of the economy, especially in retail. The online sales format is considered by some to be the big retail villain without noticing that consumer behavior itself has changed with technology and new ways of ensuring customer satisfaction have become important in the […]
The importance of a Help Desk for retail.
You already know how important is to preserve the satisfaction of a customer, and this satisfaction without any doubt goes through the service. When a customer buys something on your shop – whether on a virtual store or a physical store they expect that all the problems they face after the purchase are resolved quickly […]
Tips to become the best support professional of your company!
It has been a long time since customer service has ceased to be a secondary area, aimed only at satisfying doubts or “putting out fires” in the relationship between client and company. Advances in consumer legislation, globalization, high competition and technological advancement have brought with it not only an awareness of customer power but also […]
How about improving your company’s IT staff relationship with your internal users?
The service to the internal users is the business card of the IT area, especially for the high ranking of the company. And if this service is not satisfactory, contributing negatively to an image of the IT department within the company itself. Many companies put young professionals to serve the internal users, in some cases […]
Do you know when to say “no” to your customers?
Answer quickly: “The customer is always right?” If you’re the kind of person who always answers yes, without blinking, maybe it’s time to review that concept. What we are going to say may sound a bit pretentious at first, but over the arguments you will end up agreeing with the ideas, after all, organizations cannot […]
Who are you in IT management: TeamCap ou TeamIronMan?
If you are a fan of the film and comic book world, certainly eagerly awaited the premiere of Captain America: Civil War and should know all about the comics Civil War Marvel. And we like the genre admirers could not pass up the opportunity to talk about two issues that we love: support / customer […]
Four tips to improve the management of people in IT.
Manage talent, people, is not the easiest of tasks, especially in the case of IT; people management is an area that we should not overlook, whatever the size of the company. You can always achieve something else (from any area of your business), provided that seek good solutions. Follow some advice to improve the human […]