Latest articles
6 tips to improve retail sales with customer service.
The era of technology has brought great strides and changes in all sectors of the economy, especially in retail. The online sales format is considered by some to be the big retail villain without noticing that consumer behavior itself has changed with technology and new ways of ensuring customer satisfaction have become important in the […]
The importance of a Help Desk for retail.
You already know how important is to preserve the satisfaction of a customer, and this satisfaction without any doubt goes through the service. When a customer buys something on your shop – whether on a virtual store or a physical store they expect that all the problems they face after the purchase are resolved quickly […]
Simple and Powerful Tips for a Structured Service Desk!
Service Desk is an increasingly valued service for organizations and serves to centralize a company’s needs in one place by logging in and out of support and maintenance requests to gain greater control over what has been done. Unlike the Help Desk, that is to say, it solves more frequent problems, the Service Desk is […]
A look at the neighbor’s grass: What can Zappos teach about customer service for your company?
The American online store Zappos sells shoes and clothing over the internet. It was bought by Amazon 1.2 billion dollars, it is one of the great cases about customer service, worth knowing. And today the company is not only impressed by its customer service but also by its curious management model, the so-called holocracy: a […]
The old clash competence versus experience. A reflection!
At the time of hiring always comes to the fore those old issues and headaches, as it is essential to maintain the good performance of the company. We know that in general, at the time to interview, those responsible for the human resources of most companies likely to seek professionals with more experience. However, many […]
Don’t make mistakes on your support center!
You do not need large research to know that with the advancement of technology and customer profile change, organizations need to seek innovations constantly. On the one hand the need to provide a difference in the products or services is a must for all companies that aspire to become players in their markets, on the […]
2016 a year to keep customers!
If your company has not yet created strategies for customer loyalty, this is the year to create a relationship strategy and loyalty, so this article will show some awesome tactics that will help your company to make 2016 a year of good business. It is quite true that the loyalty of customers in the current […]
Keys to get all the potential of teamwork.
The team concept originates from sports, however, the corporate world knew incorporate very well this concept in the mid-twentieth century, when different authors star to recognize the importance of teams in organizations, focusing on companies and particularly in projects. So, in the current days we hear so much about Team Building, Team Work, and Team […]