Latest articles
Why should you choose a Help Desk?
Despite the excellent options currently available in help desk software, there are still companies that use spreadsheets to control tickets and services. Unbelievable right?! Oops!! Is your company one of those that use spreadsheets? So, you´re in the right place because we´re going to present a comparative to answer a very important question:why should you […]
6 tips to improve retail sales with customer service.
The era of technology has brought great strides and changes in all sectors of the economy, especially in retail. The online sales format is considered by some to be the big retail villain without noticing that consumer behavior itself has changed with technology and new ways of ensuring customer satisfaction have become important in the […]
Simple and Powerful Tips for a Structured Service Desk!
Service Desk is an increasingly valued service for organizations and serves to centralize a company’s needs in one place by logging in and out of support and maintenance requests to gain greater control over what has been done. Unlike the Help Desk, that is to say, it solves more frequent problems, the Service Desk is […]
10 skills that can help you as an IT manager
Your expertise and technology credentials can make you strong in an IT manager position. Learn how certain non-technical attributes can help you stand out. The 10 features listed below extend beyond the required competencies and can help… # 1: Proactive attitude: Take initiative and do a good job. Being proactive is an excellent feature as […]
Why it’s worth having bilingual or multilingual customer support?
Negotiating with foreign customers is no longer an exclusivity of medium and large companies. The internet has virtually eliminated barriers; Even now in Brazil, it is possible to buy products in Sri Lanka or communicate easily with someone from Eastern Europe, for example. It has never been easier to sell or buy abroad (despite some […]
The old clash competence versus experience. A reflection!
At the time of hiring always comes to the fore those old issues and headaches, as it is essential to maintain the good performance of the company. We know that in general, at the time to interview, those responsible for the human resources of most companies likely to seek professionals with more experience. However, many […]
Who are you in IT management: TeamCap ou TeamIronMan?
If you are a fan of the film and comic book world, certainly eagerly awaited the premiere of Captain America: Civil War and should know all about the comics Civil War Marvel. And we like the genre admirers could not pass up the opportunity to talk about two issues that we love: support / customer […]
Some strategies for dealing with difficult people involved in an IT project.
Believe me, if you manager of an IT project has not yet had the luck (or misfortune) to cross with someone hard to deal with on a project, do not worry, it’s just a matter of time. This implies that you will need a lot of patience and strategy to cope with this kind of […]
Don’t do this: Some of the most common bad practices in Project management.
No matter how much experience you have, when it comes to projects you will often make a mistake, that’s a fact. In this chat we want to address some bad practices or mistakes that appear in dealing with IT projects. True, there are many others, we can’t cover all these possibilities in a single text […]
Stop making your customers and users waste time!
We begin this chat with an inconvenient truth, but real: a lengthy service with a high waiting time and badly done can cause irreversible damage to the company’s image.Stop making your customers and users waste time! We begin this chat with an inconvenient truth, but real: a lengthy service with a high waiting time and […]