Good Practices for Help Desk Team Management
Managing a help desk is an important function in many different types of organizations. In order to participate in an effective help desk management, managers should lead by example when …
5 Tips to motivate the Help Desk team
1. Invest in training One of the biggest reasons behind the poor performance of the team is the inadequate training. When employees don’t know the answers to the questions that …
Tips to assemble a winning team
According to the team leader of Care.com, Nathan Brown, Regardless of the business sector, the main tips are: 1. Do not hire out of desperation 2. Never ignore a red …
5 Tips to build a positive image of the IT staff
1) Start with the Support “Support is responsible for the first impression on IT and therefore represents the first point to be changed so that the reputation of the area …
Help Desk and Social Media – Everything’s worth sharing!
Remember the days when you had to call the customer service department, waiting on the phone for 2 hours and then received no help from the customer service representative? Those …
5 big technology trends for 2013
1. Mobile Devices Mobile phones will overtake PCs as the most common device for Web access worldwide. Some IT departments need only support mobile devices for specific professional whose duties …
5 radical resolutions for IT in 2013
The five resolutions that can help the work of the CIO and his team in the long term, and also tends to make the environment even more productive. Resolution 1: …
Technology in the cloud saves money and increases mobility
Cloud based Technology to help reduce the complexity and problems. Cloud solutions have proven to provide fast and flexible access to new technologies and resources, with fewer overloads in the …
Attitudes to achieve professional goals in 2013!
If we are to achieve our promises for the new year, we need to make them specific. Compose a cast of operations that are short and long term, such as: …
The obvious problem solving
When facing problems start with the obvious, even if it looks like an amateurish attitude. Imagine that the user opens an incident saying they have no access to the internet …