1) Preparation Distribute handouts in advance, either online or offline, to all who attend the meeting to discuss the results. 2) Presentation The presentation does not expose you to only …
Among the activities that are part of the scope of this service include: Guide users on standard operating procedures and best practices for using the features available in the tool; …
A lot of time and resources are invested in developing satisfaction surveys , determining their frequency of application, mode of distribution and compilation of results. So your goal should go …
Rethinking the services provided in the Help Desk area is the first step to reduce costs while still providing quality service to customers. Satisfaction surveys , for example, can help …
Big Data is a fairly new term that has become popular to describe the growth , availability and use of information exponentially . For IT professionals , it is important …
Knowledge base is where you store all relevant information about your work done in your company, so you can access it later. But how to create an effective knowledge base …
The theory is always fantastic , but is it useful day to day? Organize ideas, standardize processes and define methodologies are theories that serve to guide their decisions in everyday …
The help desk is not just a call center to IT problems, is a strategic component for companies. The events and faults cause an impact on the daily lives of …
As in all areas, in IT there are characteristics that contribute more assertively to train new leaders. So you can position yourself as a leader in comprehensive digital age , …
